Frequently Asked Questions
We offer TWO (2) shipping options which are automatically selected at checkout depending on your province and products ordered.
$10 - WINNIPEG ONLY
$20 or more for any other PROVINCE.
2. Why is shipping expensive?
Shipping is expensive because our shipping supplies and shipping options. They are thoroughly selected to deliver your order as fast as possible and in good condition.
3. When do orders ship
We ship orders placed from Sunday to Saturday midnight (11:59 PM CST)weekly while stock lasts and we ship the following Monday. Except holidays , shipping is the next business day.
4. How long is delivery
Delivery will take up to 3 business days from the day it was shipped. This does not include processing time.
5. How is my food preserved before arrive
Every order is vacuum sealed and frozen before shipping. Dry ice is used for preservation while shipping. We choose 1-2 days shipping to ensure prompt delivery.
6. How to reheat my food?
By stove
Thaw your item to room temperature. Empty the content into a pot and cook on a low while covered. Leaved for 7-8 mins or to your desired temperature.
By microwave
Thaw your item to room temperature. Empty the content into a microwaveable bag. Reheat in the microwave for at least 8 minutes or to your desired temperature.
7. Do your offer refunds
Refer to our shipping return and shipping policy.
8. When do orders ship
We ship orders placed from Sunday to Saturday midnight (11:59 PM CST)weekly while stock lasts and we ship the following Monday. Except holidays, shipping is the next business day.